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Privacy Policy

Privacy and Terms of Website Use for Pen and Plough Tutoring

Last Updated: [28/02/2025]

Hello from Pen and Plough Tutoring (“we,” “our,” or “us”). This Policy is required by law and outlines how you use our Website and how we collect, use, disclose, and protect your personal information when you use our Website, products, and services.

This agreement applies directly as between you, the User of this Website and Jacqueline Day (“we”), the owner of this Website. 

1. Information We Collect

a. Personal Information:

  • We collect personal information, such as name, address, and contact details, directly from users during the purchase process and email updates such as sign up forms.

b. Transaction Information:

  • Details about purchases made, including products bought and payment information.

c. Consent for Marketing:

  • If users have provided explicit consent, we may use their data to send promotional emails.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Fulfilling and delivering our service agreement with you.
  • Providing educational support as requested.
  • Sending emails if you have consented.

3. Marketing Communications

We send communications only to those users who have explicitly consented to receive them. If you wish to opt-out, you can do so by managing your preferences on our website or contacting us.

4. Use of Communications Facilities

  • 4.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • 4.1.1 You must not use obscene or vulgar language;
  • 4.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 4.1.3 You must not submit Content that is intended to promote or incite violence;
  • 4.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  • 4.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • 4.1.6 You must not impersonate other people, particularly employees and representatives of Jacqueline Day or Our affiliates; and
  • 4.1.7 You must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”.

4.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

4.2 You acknowledge that Jacqueline Day reserves the right to monitor any and all communications made to Us or using Our System.

4.3 You acknowledge that Jacqueline Day may retain copies of any and all communications made to Us or using Our System.

5. [awaited]

6. Your Choices

You have the right to:

  • Opt-out of marketing communications.
  • Access and update your personal information.

7. Children’s Privacy

Our products and services are directed at student’s parents as the overall authority. We do not knowingly collect personal information from children under the age of 13.

8. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

9. How We Use Your Personal Information (Data Protection)

  • 9.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
  • 9.2 We may use your personal information to:
  • 9.2.1 Provide Our Services to you;
  • 9.2.2 Process your payment for the Services; and
  • 9.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  • 9.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
  • 9.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

10. Disclaimers

  • 10.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 10.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
  • 10.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
  • 10.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

11. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

12. Availability of the Website

  • 12.1 The Website is provided “as is” and on an “as available” basis. Jacqueline Day uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 12.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

13. Limitation of Liability

  • 13.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  • 13.2 Nothing in these Terms and Conditions excludes or restricts .
  • 13.3 Nothing in these Terms and Conditions excludes or restricts Jacqueline Day’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
  • 13.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

14. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

15. Changes to This Policy

We may update this Policy to reflect changes in our practices. If there are significant changes, we will notify users through our website or other means.

16. Contact Us

If you have any questions or concerns about our Policy, please contact us at hello@penandploughtutoring.co.uk